Complaints
At Earkings we strive to provide a seamless and satisfying shopping experience for all our customers. However, if you are ever unhappy or have a complaint, we are here to resolve the issue quickly and efficiently.
How can you reach us for complaints:
- Customer Service by Email : Please send an email to info@earkings.nl with your order number and a detailed description of the complaint. Our dedicated customer service team will respond as soon as possible.
- Online Contact Form: Please fill out our online contact form on our website. Please ensure you include all relevant information so we can quickly understand and address your complaint.
Our Commitment to Problem Solving:
- Fast Response : We aim to respond within 24 hours of receiving your complaint. Your time and satisfaction are of the utmost importance to us.
- Transparent communication : We will keep you informed of the progress of resolving your complaint and ensure clear and understandable communication throughout the process.
- Fair Solutions : Our goal is to provide fair and just solutions that meet your expectations. We want you to be satisfied with the outcome.
- Continuous Improvement : We use feedback from complaints to continually improve our business. Your experience contributes to the growth and development of Earkings .
At Earkings we see every complaint as an opportunity to improve our service. Thank you for your feedback and the trust you place in us. We are here to ensure that your shopping experience with us is always positive.